THE FUNDRAISING PROMISE

Our Fundraising Promise
We are members of the Fundraising Standards Board (FSB) self-regulatory scheme. The FSB works to ensure that organisations raising money from the public do so honestly and properly. As members of the scheme, we follow the Institute of Fundraising's Codes of Fundraising Practice and comply with the key principles embodied in the Codes and in this Promise.

We are committed to high standards
We do all we can to ensure that fundraisers, volunteers and fundraising contractors working with us to raise funds comply with the Codes and with this Promise

We comply with the law including those that apply to data protection, health and safety and the environment
We are honest and open
We tell the truth and do not exaggerate
We do what we say we are going to
We answer all reasonable questions about our fundraising activities and costs. Please contact us, visit our website or see our Annual Report if you require further details

We are clear
We are clear about who we are, what we do and how your gift is used
Where we have a promotional agreement with a commercial company, we make clear how much of the purchase price we receive

We give a clear explanation of how you can make a gift and amend a regular commitment
We are respectful
We respect the rights, dignities and privacy of our supporters and beneficiaries
We will not put undue pressure on you to make a gift and if you do not want to give or wish to cease giving, we will respect your decision

If you tell us that you don’t want us to contact you in a particular way we will not do so
We are fair and reasonable
We take care not to use any images or words that cause unjustifiable distress or offence
We take care not to cause unreasonable nuisance or disruption
We are accountable
If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint
We have a complaint procedure, a copy of which is available on request. If we cannot resolve your complaint, we accept the authority of the FSB to make a final adjudication